Careers

RESPONSIBILITIES:

• Systems software requirements definition and decomposition for airplane network systems, validation and verification, development assurance, safety analysis, and systems integration.
• Work with software developers and test engineers to define and validate highly reliable system functionality.
• Plan, execute, and troubleshoot complex software systems integration to validate interface definition and system requirements of airplane network systems.
• Perform risk management and trade study analyses.
• Provide analytical and problem-solving skills to troubleshoot system design and implementation issues.
• Compare actual results to baseline plan to assess project performance, efficiencies, productivity, and lessons learned.
• Work with stakeholders to understand, troubleshoot and identify fixes for flight test and in service issues.

REQUIREMENTS:

• Experience with airplane software development and certification RTCA DO-178C.
• Experience with DOORS or similar requirements development and management tool.

Preferred Qualifications (Desired Skills/Experience):

• Experience with ARP4754A airplane systems development and certification.
• Experience with airplane networks and communication systems.
• Experience with flight deck operations and electronic flight bags (EFBs).
• Experience with Jira or other similar problem reporting/tracking tools.
• Basic knowledge of network protocols, routing table definitions, and network architecture definitions.
• Experience with test procedures, lab testing and troubleshooting.
• Excellent verbal and written communications.
• Experience with Development Assurance, Certification and Safety Analysis.
• Customer focus and ability to jump to the hottest “fire” and contribute to problem solutions.

Education/Training:

• Bachelor’s degree and nine (9) plus years and/or advanced degree with seven (7) plus years related work experience.
• An accredited degree in engineering, computer science, mathematics, physics or chemistry.
• Preference for accreditation to come from ABET.

RESPONSIBILITIES:

• Supports the design, build, testing, deployment, and optimization of Epic Willow Ambulatory, Inventory, and Specialty Pharmacy functionality across the health system.
• This role partners with pharmacy leadership, clinical staff, and IT project teams to server as a subject matter expert for ambulatory and specialty pharmacy workflows.
• Configure and validate application settings to support safe and efficient outpatient pharmacy operations.
• Review and validate build performed by Application Analysts, ensuring consistency, accuracy, and adherence to governance and change-control processes.
• Coordinate and participate in ongoing operational support activities including end-user engagement, workflow validation, troubleshooting, issue analysis, and readiness assessments for build changes or workflow updates.
• Provide user support and training as needed for updated or newly introduced Willow functionality.
• Collaborate with training teams to develop or update educational materials and assist in delivering training sessions for pharmacists, technicians, and operational leaders.
• Work closely with pharmacy third-party systems to ensure integration stability, data accuracy, and consistent workflow alignment across the medication-use process.
• Collaborate with internal and external partners to support interface maintenance, identify integration-related issues, and optimize cross-system performance.
• Analyze the need for system modifications and collaborate with Epic Technical Services, Montefiore IT associates, and third-party vendors to implement enhancements or workflow improvements.
• Provide advanced application troubleshooting and independently resolve critical application issues, integration problems, or workflow-related defects.
• Interpret pharmacy end-user requirements to determine optimal solutions within the Willow Ambulatory, Inventory, and Specialty Pharmacy framework, identifying risks, workflow gaps, and opportunities for improvement.
• Evaluate clinical and operational pharmacy workflows to ensure alignment with patient safety standards, compliance requirements, and organizational policies.
• Develop and execute test plans for new build, upgrades, medication file changes, order set updates, and configuration adjustments.
• Document all testing results and maintain appropriate traceability for regulatory, audit, and change-control needs.
• Partner with the Help Desk and support teams to address escalated issues, identify root causes, and implement sustainable resolutions for application or workflow-related problems.
• Coordinate vendor or internal stakeholder activities related to hardware, software, interfaces, and integration points impacting the Willow ecosystem.
• Provide guidance, mentorship, and technical support to Application Analysts and other team members, ensuring consistent and high-quality maintenance of the Willow environment.

REQUIREMENTS:

• Must have Willow Ambulatory Certification; Willow Inventory Certification; Willow Specialty Pharmacy Certification.

OVERVIEW:

We are seeking Business Analysts who can bridge the gap between business needs and technical solutions. This role involves collaborating with business units to gather and define requirements, working closely with development teams to ensure deliverables align with objectives, and partnering with project managers to drive initiatives to completion. The ideal candidate will also verify and test solutions to ensure problems are resolved effectively. Projects can range from small enhancements to large-scale transformations.

CURRENT & UPCOMING PROJECTS:

• Process Streamlining: Assist in consolidating and standardizing processes across multiple subsidiaries currently operating independently.
• System Migration: Support the migration of an operating company (agriculture, possibly construction & forestry) to the John Deere System, which utilizes Microsoft Dynamics.

REQUIREMENTS:

• A BA with experience with MS Dynamics is highly desirable.
• Successful implementation may lead to MS Dynamics becoming the future ERP system.
• A BA with Lead experience would also be beneficial for one of the roles.

RESPONSIBILITIES:

• Ensuring the functionality and compliance of airplane systems and software, troubleshooting and addressing issues, and contributing to the enhancement of testing strategies and methodologies.

REQUIREMENTS:

• Systems software validation and verification, development assurance, safety analysis, and systems integration.
• Experience in developing test cases working with software development and system engineering teams.
• Demonstrated proficiency in Test Engineering and System Testing.
• Experience leading test programs compliant with airplane software certification using RTCA DO-178C.
• Strong skills in Testing methodologies and test execution.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong communication skills and ability to work collaboratively with multidisciplinary teams.
• Plan, execute, and troubleshoot complex software systems integration to validate interface definition and system requirements of airplane network systems.
• Compare actual results to baseline plan to assess project performance, efficiencies, productivity, and lessons learned.
• Experience with DOORS or similar requirements development and management tool.
• Experience authoring certification or process documentation for a DO-178C compliant test program.

Preferred Qualifications (Desired Skills/Experience):

• Passion for aviation and familiarity with airplane systems is a plus.
• Experience with airplane networks and communication.Basic knowledge of network protocols, routing table definitions, and network architecture definitions.
• Experience with test procedures, lab testing and troubleshooting.
• Excellent verbal and written communications.
• Experience with Development Assurance, Certification and Safety Analysis.
• Customer focus and ability to jump to the hottest “fire” and contribute to problem solutions.
• Bachelor’s degree and seven (7) plus years and/or advanced degree with five (5) plus years related work experience.
• An accredited degree in engineering, computer science, mathematics, physics or chemistry.
• Preference for accreditation to come from ABET.

RESPONSIBILITIES:

Responsible for improving the overall quality and completeness of clinical documentation.

Facilitates modifications to clinical documentation through extensive interactions with physicians, nursing staff, other members of the health care team and Health Information Management (HIM) coding staff to ensure that appropriate reimbursement and clinical severity is captured for the level of service rendered to all patients with a DRG based payer.

REQUIREMENTS:

Licensing/Certification Requirements:

• Option 1: Valid license by the State of Nevada to practice as a Registered Nurse and one of the following, Certified Clinical Documentation Specialist (CCDS), Certified Clinical Documentation Specialist-Outpatient (CCDS-O) or Certified Document Improvement Practitioner (CDIP).
• Option 2: An international medical graduate degree and one of the following: Certified Document Improvement Practitioner (CDIP), Certified Clinical Documentation Specialist (CCDS), Certified Clinical Documentation Specialist-Outpatient (CCDS-O).
• Option 3: Certification in one of the following: Certified Coding Specialist (CCS), Registered Health Information Technician (RHIT), or Registered Health Information Administrator (RHIA), issued by the American Health Information Management Association, Certified Professional Coder (CPC), Certified Professional Coder-Physician-based (CPC-P), AND one of the following: Certified Document Improvement Practitioner (CDIP), Certified Clinical Documentation Specialist (CCDS), Certified Clinical Documentation Specialist-Outpatient (CCDS-O).

Knowledge of:

• Medicare reimbursement system and coding structures; hospital policies and procedures; Joint Commission Accredited Health care Organizations standards, state statutes governing hospital services and health care, Medicare/Medicaid guidelines and other relevant regulations and standards; clinical medical and nursing procedures; disease processes; department and hospital safety practices and principles; patient rights; age specific patient care practices; infection control policies and practices; department and hospital emergency response policies and procedures.

Skilled in:

• Working effectively under pressure; holding in complete confidence all information acquired from medical records and physicians; interpreting patient charts to determine whether care given was appropriate and properly documented; interpreting regulations and standards for others; writing reports, meeting minutes and other technical documents; analyzing statistical and other quantitative data; critical thinking; conflict management; dealing with departmental issues involving self or other employees in professional, forthright and impartial manner; applying investigative and interviewing techniques; using a computer and a variety of software applications; communicating with a wide variety and establishing interpersonal relationships to interact effectively with co-workers, supervisor, staff in other work units and exchange or convey information.

Physical Requirements and Working Conditions:

• Mobility to work in a typical office setting and use standard equipment, stamina to remain seated for extended periods of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May work shifts and weekends.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

EDUCATION:

• Option 1: Graduation from an accredited school of nursing and three (3) years of clinical nursing experience and three (3) years clinical documentation improvement experience.
• Option 2: Physician graduate International MD with three (3) years of acute care experience and three (3) years Clinical Documentation Improvement (CDI) experience.
• Option 3: Equivalent to a Bachelor’s degree in Healthcare and three (3) years Health Information Management in an acute care hospital inpatient experience and three (3) years Clinical Documentation Improvement (CDI) experience.

RESPONSIBILITIES:

• Manages the daily operations and delivery of physician office and professional fee coding services with adherence to established coding guidelines; responsible for managing the coordination of accurate and compliant Professional Services coding of pertinent medical information; ensures accurate assignment of codes and compliance with regulatory requirements.
• Assists in determining strategic priorities and planning for unit operations and participates in the audit projects and provides education to the Professional Services coding team based on the audit findings.

REQUIREMENTS:

Education/Experience:
Equivalent to a Bachelor’s Degree in Health Information Management or related field and five (5) years of coding/auditing experience in an acute care setting, three (3) years of which were in a supervisory/management role.

Licensing/Certification Requirements:
Certified Professional Coder (CPC); or, multiple specialty-specific coding certifications from the American Academy of Professional Coders (AAPC); or, Certified Coding Specialist, Physician-based (CCS-P); or, Certified Coding Specialist (CCS), Registered Health Information Technician (RHIT); or, Registered Health Information Administrator (RHIA) issued from the American Health Information Management Association (AHIMA)

Knowledge of:

Federal, state and county laws and regulations governing coding; modern theories, principles and practices of effective supervision; coding principles and guidelines including, but not limited to ICD-10-CM/PCS, CPT/E&M, and HCPCS; coding documentation and billing regulations related to Medicare, Medicaid, and commercial insurance; revenue cycle workflows including, but not limited to charges/charge master, code edits, auditing, denials management, and documentation improvement; budget principles and practices; principles of information management including principles of confidentiality and other patient rights; data collection and analysis techniques; personal computers and associate software applications; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.

Skilled in:

Effectively managing assigned staff; facilitating resolution of conflicts among staff; applying budget principles and practices; compiling, interpreting and evaluating statistical and medical data; identifying and implementing performance standards; problem solving; using electronic health record systems; 3M 360 or similar integrated encoder/computer-assisted coding system; utilizing personal computers for data management and information dissemination; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions:

Mobility to work in a typical of ice setting and use standard of ice equipment, stamina to remain seated and maintain concentration for extended periods of time; vision to read printed materials and a computer screen, and hearing and speech to communicate effectively in-person and over the telephone.

Strength and agility to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

RESPONSIBILITIES:

• Provides a spectrum of image interpretation, image-guided procedures and patient care services within the specialty of Diagnostic Radiology and may also possess additional subspecialty expertise.

REQUIREMENTS:

• Board-certified by the American Board of Radiology / American Osteopathic Board of Radiology.
• Board-certified in both Diagnostic and/or Interventional Radiology.
• Post-residency fellowship training in the specialty.
• Actively practicing for three (3) years interpreting under various modalities, such as Xray, Nuclear, and Mammo.

Licensing/Certification Requirements:

• Valid License by State of Nevada to practice medicine. Board Certified or Board Eligible in Radiology. Some positions may require one or more of the following certifications: Basic Life Support (BLS) certification, Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS) from the American Heart Association (AHA).

Knowledge of:

• Advanced radiology equipment and software; adult and pediatric care, equipment, supplies and practices; federal, state, local and accreditation laws, regulations and standards; principles and practices of medical care management and administration; quality assurance and performance improvement principles and methods; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.

Skilled in:

• Proficient in general diagnostic radiology, ER and acute inpatient cases, with efficiency to be able to read high volumes; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions:

• Mobility to work in a typical office setting and use standard equipment, stamina to remain seated and maintain concentration for extended periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate effectively in-person and over the telephone.
• Strength and agility to exert up to 10 pounds of force constantly to move objects.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

RESPONSIBILITIES:

• Responsible for analyzing workflows and understanding policies, procedures and constraints in any of the following core clinical areas including but not limited to: inpatient, ambulatory, ancillary supported by the Epic
• Performs in depth and precise investigation and documentation of business operational specifications and application functionality.
• Participates in application of build, test, and support.

RESPONSIBILITIES:

Licensing/Certification Requirements:

• Must have one of the following Epic certifications at time of hire.
  – Resolute Hospital Billing and Claim.
  – Epic HIM Certification.
• Current active certification in specific Epic product(s) or the ability to obtain certification within six (6) months of hire. Failure to obtain and/or maintain certification will result in termination of employment.
• One (1) plus years of experience with HIM Coding.
• Bachelor’s Degree in computer science, information systems, healthcare informatics or a closely related field, OR a valid Nevada Registered Nurse license.
• Epic application implementation experience.

Knowledge of:

• Business workflows to achieve strategic outcomes for the implementation; healthcare information systems; processes and workflows in business operations settings in any of the following areas: access, revenue, billing, claims applications, combined with advanced computer skills; principles and practices of public administration; administrative principles and practices, including goal setting and program development, implementation and evaluation; operational principles and concepts related to the department or functional area to which assigned; principles and practices of change management; project management and analytical techniques; applicable laws, codes and regulations; standard office practices and procedures; records management principles and practices; computer applications related to the work; techniques and procedures for administrative and business applications; operating principles and characteristics of various computers and associated computer hardware; correct business English, including spelling, grammar and punctuation; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.

Skilled in:

• Understanding and explaining complex technical concepts in terms understandable to end users; exercising discretion and independent judgment on workflow design, problem solving and other projects that support business needs; developing and implementing goals, objectives, policies, procedures and work standards; change management techniques and practices; staff development, training and education; independently performing professional analytical and programmatic work in the areas(s) to which assigned; conducting quantitative analyses; analyzing systems and problems and developing new or modified programs to meet department needs; troubleshooting hardware and software; instructing department staff in the operation of EHR computer applications, including explaining system concepts to non-technical users; using initiative and independent judgment with general policy guidelines; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions:

• Mobility to work in a typical office setting and use standard office equipment, stamina to remain standing for long periods of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate in person and over the telephone.
• Strength and agility to exert up to 20 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

RESPONSIBILITIES:

• Responsible for analyzing workflows and understanding policies, procedures and constraints in any of the following core clinical areas including but not limited to: inpatient, ambulatory, ancillary supported by the Epic application.
• Performs in depth and precise investigation and documentation of clinical operational specifications and application functionality.
• Participates in application of build, test, and support.

REQUIREMENTS:

Licensing/Certification Requirements:

• Must have one of the following Epic certifications at time of hire:
  – Willow Ambulatory (Pharmacy).
  – Optime/Anesthesia.
• Bachelor’s Degree in computer science, information systems, healthcare informatics or a closely related field, OR a valid Nevada Registered Nurse license
• Epic application implementation experience.
• Current active certification in specific EPIC product(s) or the ability to obtain certification within six (6) months of hire. Failure to obtain and/or maintain certification will result in termination of employment.

Knowledge of:

• Clinical workflows to achieve strategic outcomes for the implementation; healthcare information systems; processes and workflows in clinical settings in any of the following areas: inpatient, ambulatory, ancillary applications, combined with advanced computer skills; principles and practices of public administration; administrative principles and practices, including goal setting and program development, implementation and evaluation; operational principles and concepts related to the department or functional area to which assigned; principles and practices of change management; project management and analytical techniques; applicable laws, codes and regulations; standard office practices and procedures; records management principles and practices; computer applications related to the work; techniques and procedures for administrative and business applications; operating principles and characteristics of various computers and associated computer hardware; correct business English, including spelling, grammar and punctuation; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.

Skilled in:

• Understanding and explaining complex technical concepts in terms understandable to end users; exercising discretion and independent judgment on workflow design, problem solving and other projects that support business needs; developing and implementing goals, objectives, policies, procedures and work standards; change management techniques and practices; staff development, training and education; independently performing professional analytical and programmatic work in the areas(s) to which assigned; conducting quantitative analyses; analyzing systems and problems and developing new or modified programs to meet department needs; troubleshooting hardware and software; instructing department staff in the operation of EHR computer applications, including explaining system concepts to non-technical users; using initiative and independent judgment with general policy guidelines; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions:

• Mobility to work in a typical office setting and use standard office equipment, stamina to remain standing for long periods of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate in person and over the telephone.
• Strength and agility to exert up to 20 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

RESPONSIBILITIES:

• Responsible for providing direct patient clinical care and managing medical problems of acutely ill, hospitalized, pediatric patients.
• The Pediatric Hospitalist is a part of the interdisciplinary team to improve efficiency and facilitate continuum of care for patients from admission to discharge.

REQUIREMENTS:

Licensing/Certification:

• Valid License by State of Nevada to practice medicine. State of Nevada Pharmacy Board License to Prescribe Medications and DEA Controlled Substance Registration Certificate. Some positions may require one or more of the following certifications: Basic Life Support (BLS) certification, Advanced Cardiac Life Support (ACLS), Neonatal Resuscitation (NRP) and Pediatric Advanced Life Support (PALS) from the American Heart Association (AHA).
• Board Eligible for Pediatric Hospital Medicine.

Knowledge of:

• Pediatric care, equipment, supplies and practices; federal, state, local and accreditation laws, regulations and standards; related outside agencies, their services, roles and responsibilities to contact them to appropriate needed information for patient referrals; principles and practices of medical care; quality assurance and performance improvement principles and methods; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.

Skill in:

• Effective provision of medical care; assessing and improving the effectiveness and efficiency of medical care provided through the use of hospital QI program; ensuring that services are appropriate for meeting patient’s medical, social and emotional needs, consistent with sound health care resource allocation practices; developing goals, objectives, policies and procedures; applying leadership techniques; making effective decisions under stress and emergency circumstances; developing care plans; solving problems; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions:

• Mobility to work in a typical office setting and use standard equipment, stamina to remain seated and maintain concentration for extended periods of time; vision to read printed materials and a VDT screen; hearing and speech to communicate effectively in-person and over the telephone.
• Strength and agility to exert up to 10 pounds of force constantly to move objects.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

Education:

• Graduation from an accredited school of medicine.
• Completed an accredited three (3) year pediatric residency and board certified or board eligible.

RESPONSIBILITIES:

• Responsible for planning dosimetry and optimizing radiation treatments, ensuring patients receive the correct dose, and monitoring radiation exposure levels of staff and patients.
• Works directly with radiology residents, fellows, and faculty while participating in a patient’s diagnosis and treatment.
• Assists with Radiation safety program reviews and assists, develops, plans, and research projects with residents and faculty in the areas of radiation safety by optimizing imaging protocols.
• Develops and presents physics curriculum for residency didactics.

REQUIREMENTS:

Licensing/Certification Requirements:

• Board certification by the American Board of Radiology and certified by the Medical Dosimetry Certification Board.

Knowledge of:

• Advanced radiology equipment and software; in equipment certification (acceptance testing, annual testing), shielding calculations, site planning, and technologist QA/QC in Nuclear Medicine; adult and pediatric care, equipment, supplies and practices; federal, state, local and accreditation laws, regulations and standards; principles and practices of medical care management and administration; quality assurance and performance improvement principles and methods; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.

Skilled in:

• Proficient in general diagnostic radiology, ER and acute inpatient cases, with efficiency to be able to read high volumes; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions:

• Mobility to work indoors in Radiology and use standard equipment, stamina to remain seated and maintain concentration for extended periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate effectively in-person and over the telephone.
• Strength and agility to exert up to 10 pounds of force constantly to move objects.
• As the position includes exposure to radiation, physicists are required to wear a film badge, which is read according to RPII regulations and adhere to radiation policies/procedures established by the hospital.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

EDUCATION:

• Master’s degree with specialized training in medical physics, physics, or related field, and three (3) years of experience in diagnostic clinical application in medical physics.

OVERVIEW:

Seeking a knowledgeable, customer-focused Support Specialist to join our growing support department. In this role, you will be the first point of contact for both home and business customers – assisting with troubleshooting products and their associated data management and backup solutions.

You will troubleshoot, resolve, and document a wide range of technical issues via phone, email, and remote sessions. This position will help you build skills tailored to the extensive ecosystem, equipping you to deliver effective solutions, communicate clearly, and provide outstanding customer support. You will also have the opportunity to expand your skill-set across the wide range of technologies offered by our products.

Support Specialists have a growth path to the Premium Support Team, where they serve priority enterprise customers and receive higher compensation and bonus opportunities.

RESPONSIBILITIES:

• Respond to support tickets, phone calls, and live chats from customers.
• Troubleshoot and resolve hardware, software, networking, and configuration issues.
• Escalate complex cases appropriately while retaining ownership for follow-up.
• Guide customers through setup, migration, and security best practices.
• Document interactions and solutions accurately in the ticketing system.
• Collaborate with colleagues to share knowledge and improve team processes.
• Stay up to date with the latest Synology products and updates.
• Contribute feedback to help improve support documentation and services.

REQUIREMENTS:

• Four (4) plus years of experience in technical support, IT helpdesk, or a similar role.
• Excellent written and verbal communication skills.
• Ability to clearly explain technical concepts to non-technical users.
• Eagerness to learn new technologies and adapt to evolving products.
• Comfort working in a fast-paced environment and balancing multiple priorities.
• Customer-first attitude and a commitment to high-quality service.
• Basic scripting ability in any language (e.g., Bash, Python) for troubleshooting and automation tasks.

Preferred Additional Qualifications:

• Strong command-line proficiency (Linux/Bash).
• Experience supporting storage (NAS/SAN), cloud, or backup solutions.
• Ability to interpret logs across platforms (Windows Event Viewer, Linux system/kernel logs).
• Familiarity with software RAID (e.g., mdadm) and diagnosing disk I/O or SMART errors.
• Understanding of networking concepts such as reverse proxies, port forwarding, and NGINX.
• IT certifications such as:
  • CompTIA CSIS+, CLNP+.
  • Red Hat RHCSA.
  • LPIC-1/2 or other Linux-focused credentials.

RESPONSIBILITIES:

• Seeking a hands-on Tandem COBOL engineer to assist with the supplier price file ingestion and markup process while leading an automation initiative.
• Maintain current Tandem COBOL jobs and work to design a modern, scalable markup workflow with strong auditability.
• Curiosity and tool-builder mindset are essential.

REQUIREMENTS:

• Senior HP TANDEM Nonstop COBOL.
• Experience in SQL is a plus.
• Experience developing and supporting online and batch COBOL applications.
• Experience with C++ and/or Web is a plus.
• Experience with AI to accelerate code discovery/documentation.
• Thorough knowledge of programming concepts, software development life cycle, system or data analysis, project management protocols, debugging and testing methods and tools.
• Strong documentation skills.
• Experience in identifying system requirements and specifications, and making necessary modifications accordingly.
• Strong researching and analytical skills with the ability to resolve complex technical issues quickly and effectively.
• Solid organizational and estimating skills, with the ability to complete projects within specific deadlines.
• Ability to work in a team environment with high productivity.
• Experience in heavy equipment industry software and business processes are a plus!

RESPONSIBILITIES:

• Systems architecture development, requirements definition & decomposition, concept of operations, model-based systems engineering (MBSE), validation and verification, development assurance, safety analysis, and systems integration.
• Responsibility also includes project management, use and deployment of tools, technology and manufacturing assessments, and internal and external interactions.
• Plan, execute, and troubleshoot complex systems integration to validate interface definition and system requirements of airplane network systems.
• Perform risk management and trade study analyses.
• Work with other teams to resolve technical issues.
• Provide analytical and problem-solving skills to accomplish optimal system design and integration.
• Compare actual results to baseline plan to assess project performance, efficiencies, productivity, and lessons learned.

REQUIREMENTS:

• Experience with airplane software certification.
• DO-160 &/or DO-178.
• Experience with airplane networks and communication systems.
• Basic knowledge of network protocols, routing table definitions, and network architecture definitions.
• Experience with test procedures, lab testing and troubleshooting.
• Excellent verbal and written communications.