Careers

OVERVIEW:

The Supply Chain & Operations Manager oversees end-to-end operational workflows that drive the Client’s distribution, logistics, and inventory performance across the Americas. This position manages demand forecasting, order processing, vendor logistics, and inventory optimization, ensuring efficient, accurate fulfillment and strong collaboration with both local teams and Client’s headquarters in Taiwan.

This role requires professional fluency in Mandarin Chinese to coordinate effectively with overseas vendors, logistics providers, and HQ operations teams.

RESPONSIBILITIES:

Operational Management:

• Oversee daily operations related to order processing, distribution scheduling, and logistics coordination.
• Develop and maintain standard operating procedures (SOPs) to improve fulfillment accuracy and throughput.
• Monitor operational KPIs to ensure on-time delivery, order accuracy, and cost efficiency.
• Resolve escalated operational or logistics issues involving shipments, vendors, or system discrepancies.

Forecasting, Inventory & Distribution:

• Lead demand forecasting and capacity planning by analyzing sales trends, seasonal patterns, and inventory turnover.
• Collaborate with Sales, Product, and Finance teams to align forecasts with product launches and market demand.
• Maintain real-time inventory accuracy across all warehouses and distribution centers.
• Optimize stock levels to minimize shortages, overstock, and carrying costs.
• Support RMA and defective product logistics in coordination with support and warehouse teams.

Vendor & Logistics Management:

• Serve as the primary liaison with logistics providers, freight carriers, and distribution partners, including those in Taiwan and Asia.
• Negotiate and manage vendor contracts, shipping rates, and lead-time expectations.
• Evaluate and report on vendor KPIs, driving accountability and continuous improvement.
• Oversee import/export compliance, customs documentation, and international shipment coordination.

Team Leadership:

• Lead and mentor a small operations team responsible for order processing, logistics coordination, and forecasting support.
• Conduct performance reviews, provide coaching, and implement cross-training for team agility.
• Foster a culture of accountability, operational discipline, and process improvement.

Reporting & Process Improvement:

• Prepare forecast accuracy reports, vendor scorecards, and inventory dashboards for leadership review.
• Identify and implement process improvements to increase automation and efficiency.
• Collaborate cross-functionally with IT, Sales, and Finance to enhance ERP accuracy and workflow design.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or related field.
• Five (5) years of experience in supply chain, logistics, or operations management (preferably in tech or distribution).
• Fluent in Mandarin Chinese and English – both written and spoken.
• Proven experience in forecasting, demand planning, and vendor relationship management.
• Strong analytical skills and proficiency in ERP systems, Excel, and BI tools (Power BI, Tableau, etc.).
• Knowledge of domestic and international logistics, freight forwarding, and customs documentation.

Preferred Skills:

• Experience with Lean / Six Sigma or continuous improvement methodologies.
• Familiarity with the Client’s products or technology hardware distribution workflows.
• Experience coordinating with Asia-based manufacturers or vendors.

OVERVIEW:

Seeking a knowledgeable, customer-focused Support Specialist to join our growing support department. In this role, you will be the first point of contact for both home and business customers – assisting with troubleshooting products and their associated data management and backup solutions.

You will troubleshoot, resolve, and document a wide range of technical issues via phone, email, and remote sessions. This position will help you build skills tailored to the extensive ecosystem, equipping you to deliver effective solutions, communicate clearly, and provide outstanding customer support. You will also have the opportunity to expand your skill-set across the wide range of technologies offered by our products.

Support Specialists have a growth path to the Premium Support Team, where they serve priority enterprise customers and receive higher compensation and bonus opportunities.

RESPONSIBILITIES:

• Respond to support tickets, phone calls, and live chats from customers.
• Troubleshoot and resolve hardware, software, networking, and configuration issues.
• Escalate complex cases appropriately while retaining ownership for follow-up.
• Guide customers through setup, migration, and security best practices.
• Document interactions and solutions accurately in the ticketing system.
• Collaborate with colleagues to share knowledge and improve team processes.
• Stay up to date with the latest Synology products and updates.
• Contribute feedback to help improve support documentation and services.

REQUIREMENTS:

• Four (4) plus years of experience in technical support, IT helpdesk, or a similar role.
• Excellent written and verbal communication skills.
• Ability to clearly explain technical concepts to non-technical users.
• Eagerness to learn new technologies and adapt to evolving products.
• Comfort working in a fast-paced environment and balancing multiple priorities.
• Customer-first attitude and a commitment to high-quality service.
• Basic scripting ability in any language (e.g., Bash, Python) for troubleshooting and automation tasks.

Preferred Additional Qualifications:

• Strong command-line proficiency (Linux/Bash).
• Experience supporting storage (NAS/SAN), cloud, or backup solutions.
• Ability to interpret logs across platforms (Windows Event Viewer, Linux system/kernel logs).
• Familiarity with software RAID (e.g., mdadm) and diagnosing disk I/O or SMART errors.
• Understanding of networking concepts such as reverse proxies, port forwarding, and NGINX.
• IT certifications such as:
  • CompTIA CSIS+, CLNP+.
  • Red Hat RHCSA.
  • LPIC-1/2 or other Linux-focused credentials.

RESPONSIBILITIES:

• Systems architecture development, requirements definition & decomposition, concept of operations, model-based systems engineering (MBSE), validation and verification, development assurance, safety analysis, and systems integration.
• Responsibility also includes project management, use and deployment of tools, technology and manufacturing assessments, and internal and external interactions.
• Plan, execute, and troubleshoot complex systems integration to validate interface definition and system requirements of airplane network systems.
• Perform risk management and trade study analyses.
• Work with other teams to resolve technical issues.
• Provide analytical and problem-solving skills to accomplish optimal system design and integration.
• Compare actual results to baseline plan to assess project performance, efficiencies, productivity, and lessons learned.

REQUIREMENTS:

• Experience with airplane software certification.
• DO-160 &/or DO-178.
• Experience with airplane networks and communication systems.
• Basic knowledge of network protocols, routing table definitions, and network architecture definitions.
• Experience with test procedures, lab testing and troubleshooting.
• Excellent verbal and written communications.