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RESPONSIBILITIES:

• Supports the design, build, testing, deployment, and optimization of Epic Willow Ambulatory, Inventory, and Specialty Pharmacy functionality across the health system.
• This role partners with pharmacy leadership, clinical staff, and IT project teams to server as a subject matter expert for ambulatory and specialty pharmacy workflows.
• Configure and validate application settings to support safe and efficient outpatient pharmacy operations.
• Review and validate build performed by Application Analysts, ensuring consistency, accuracy, and adherence to governance and change-control processes.
• Coordinate and participate in ongoing operational support activities including end-user engagement, workflow validation, troubleshooting, issue analysis, and readiness assessments for build changes or workflow updates.
• Provide user support and training as needed for updated or newly introduced Willow functionality.
• Collaborate with training teams to develop or update educational materials and assist in delivering training sessions for pharmacists, technicians, and operational leaders.
• Work closely with pharmacy third-party systems to ensure integration stability, data accuracy, and consistent workflow alignment across the medication-use process.
• Collaborate with internal and external partners to support interface maintenance, identify integration-related issues, and optimize cross-system performance.
• Analyze the need for system modifications and collaborate with Epic Technical Services, Montefiore IT associates, and third-party vendors to implement enhancements or workflow improvements.
• Provide advanced application troubleshooting and independently resolve critical application issues, integration problems, or workflow-related defects.
• Interpret pharmacy end-user requirements to determine optimal solutions within the Willow Ambulatory, Inventory, and Specialty Pharmacy framework, identifying risks, workflow gaps, and opportunities for improvement.
• Evaluate clinical and operational pharmacy workflows to ensure alignment with patient safety standards, compliance requirements, and organizational policies.
• Develop and execute test plans for new build, upgrades, medication file changes, order set updates, and configuration adjustments.
• Document all testing results and maintain appropriate traceability for regulatory, audit, and change-control needs.
• Partner with the Help Desk and support teams to address escalated issues, identify root causes, and implement sustainable resolutions for application or workflow-related problems.
• Coordinate vendor or internal stakeholder activities related to hardware, software, interfaces, and integration points impacting the Willow ecosystem.
• Provide guidance, mentorship, and technical support to Application Analysts and other team members, ensuring consistent and high-quality maintenance of the Willow environment.

REQUIREMENTS:

• Must have Willow Ambulatory Certification; Willow Inventory Certification; Willow Specialty Pharmacy Certification.