Other IT Roles
Permanent
- Remote/Fresno, CA
Ivanti (formerly HEAT) Systems Engineer
Number of position:
1
Contract Duration:
Permanent
Salary:
$90K - $130K annually
OPPORTUNITY:
We are seeking an Ivanti Systems Engineer for a full-time permanent role remote in Fresno, CA.
*Approved states (must reside in): AL, AZ, CA, FL, ID, MD, Missouri, NV, NJ, NM, NC, OK, SC, TX, VA, WA (excluding Seattle), WI*
SALARY:
- $90K – $130K annually
REQUIREMENTS:
- Expert Knowledge of the Ivanti (formerly HEAT) IT Service Management Solutions (i.e. Service Desk, Knowledge Management, Asset Management (CMDB), Product Catalog, Self-Service, HEAT Voice), Neurons.
- Expertise implementing and administering Ivanti (HEAT) Service Desk suite, including setting up workflows, maintaining support queues, product/operational categories, configuring SLAs, developing/automatic service desk reports, and designing Service Requests.
- Expertise with Ivanti Endpoint Manager (LANDesk) (Inventory Mgmt, Patch Mgmt, Software Distribution, Software License Mgmt, Provisioning/imaging, Reporting, MDM).
- Ivanti Xtraction Dashboards.
- Understanding of networking principles.
- Understanding of Microsoft Patch Management methodologies.
- Experience with Microsoft Office Suite, Visio, Visual Studio and HEAT Report writing.
- Experience with T-SQL Query Building / Report writing.
- Experience with Web Development technologies (HTML, JavaScript, Node.JS, etc).
- Experience with programming (C++, Python, C#, .Net, etc).
- Experience scripting (PowerShell, Visual Basic, Bash, Batch, etc).
- Expert level knowledge of Help Desk operations.
Preferred:
- Ivanti Service Management – Certified.
- Ivanti End Point Management – Certified