Other IT Roles
Permanent
- Remote/Fresno, CA
ITSM Systems Administrator
Number of position:
1
Contract Duration:
Permanent
Salary:
$90K - $130K
OPPORTUNITY:
We are looking for an ITSM System Administrator for a full-time permanent role remote in Fresno, CA.
Successful candidates must be legally authorized to work in the U.S. and able to go W2.
*Approved states (must reside in): AL, AZ, CA, FL, ID, MD, Missouri, NV, NJ, NM, NC, OK, SC, TX, VA, WA (excluding Seattle), WI*
OVERVIEW:
We are seeking an experienced ITSM System Administrator to build, enhance, and maintain our enterprise service management platform supporting the Internal Service Desk and enterprise-wide operational support services. This role is responsible for advanced administration, workflow automation, and configuration of IT Service Management platforms including Incident Management, Service Requests, Service Catalog, Self-Service Portal, Change Management, Knowledge Management, and CMDB/Product Catalog functions.
While this role primarily supports the Ivanti ITSM/Neurons platform, we welcome candidates with equivalent advanced administration experience in other enterprise ITSM platforms such as ServiceNow, BMC Remedy, Jira Service Management, Cherwell, or similar systems.
The ideal candidate has hands-on experience designing and supporting complex workflows, business rules, automation, scripting, integrations, and service request development within large-scale enterprise ITSM environments. This individual thrives in a fast-paced operational environment and is comfortable supporting both ongoing enhancements and day-to-day platform administration.
RESPONSIBILITIES:
- Administer and maintain enterprise ITSM platforms including user management, security roles, workflows, forms, system configurations, and platform updates.
- Design, develop, and support advanced workflows, business rules, automation, and service request processes.
- Configure and maintain modules supporting Incident, Problem, Change, Knowledge, Service Catalog, Self-Service Portal, and CMDB management.
- Develop and support integrations and API-based connections between ITSM and enterprise systems.
- Create and maintain dashboards, operational reporting, and metrics to support continual service improvement initiatives.
- Troubleshoot application issues and provide end-user support, documentation, and training.
- Collaborate with operational and technical teams to implement process improvements aligned with ITIL best practices.
- Support platform stability, scalability, and ongoing optimization efforts.
Preferred Technical Skills:
- Advanced experience administering enterprise ITSM platforms such as Ivanti Neurons/HEAT, ServiceNow, BMC Remedy, Jira Service Management, Cherwell, or similar.
- Experience creating and maintaining advanced Service Requests and Service Catalog workflows.
- Strong experience with workflow development, business rules, automation, and scripting.
- Scripting experience preferred in JavaScript, HTML/CSS, PowerShell, or platform-specific expression languages.
- Experience with SQL reporting, dashboards, analytics, or reporting tools.
- Experience supporting API integrations and connected enterprise systems.
- ITIL process knowledge and ITSM best practices strongly preferred.
REQUIREMENTS:
Education:
- High School Diploma, High School Equivalency (HSE), or CHS Approved IEP Certificate required.
- Bachelor’s degree in Computer Science, Information Technology, Business, or related field preferred.
- Equivalent combinations of education and relevant technical experience may be considered.
Experience:
- Minimum three (3) years of experience in ITSM platform administration, application administration, workflow development, or enterprise systems support required.
- Experience supporting enterprise service management platforms in complex operational environments required.
- Healthcare industry experience preferred but not required.
- Experience with advanced workflow configuration, automation, and service request development required.