Ivanti (formerly HEAT) Systems Engineer
REQUIREMENTS: Expert Knowledge of the Ivanti (formerly HEAT) IT Service Management Solutions (i.e. Service Desk, Knowledge Management, Asset Management (CMDB), Product Catalog, Self-Service, HEAT Voice), Neurons. Expertise implementing and administering Ivanti (HEAT) Service Desk suite, including setting up workflows, maintaining support queues, product/operational categories, configuring SLAs, developing/automatic service desk reports, and designing Service Requests. Expertise […]