Technical Support Specialist Tier 1 & 2

Reston, VA
Job Type
Number Of Positions
Contract Duration




We are looking for a Technical Support Specialist (Tier 1 & 2) for a permanent opportunity in the Reston, VA area.




  • Provide support to customers through phone, email, and other internet media.
  • Researching customers' questions / concerns and following up with the customer.
  • Provide internal IT support, help other teams' technical issues.
  • Process Customers' RMAs.
  • Develop Marketing and Sales Capabilities through Technical Support.




  • Experience with RAID & SSH servers.
  • Have good communication skills for phone communication, email communication, social media, and other internet media.
  • Be familiar with network troubleshooting.
  • Self-motivated to gain basic proficiency with new technologies.
  • Available to work flexible hours between 6:00 a.m. -- 10:00 p.m. on weekdays.
  • Can work independently or work in small teams.
  • Having a Computer Science degree is a plus.
  • Two years previous experience in a Customer Service Oriented environment is a plus.
  • Experience with server builds and migration required is a plus.
  • Proficiency with Windows 2008+, Active Directory, and exchange support, Microsoft Small Business Server Support, and Cisco Systems is a plus.
  • Spanish speaking is a plus.




Join DCS and get connected with a leading IT consulting firm who is passionate about creating strong client and consultant partnerships. We've been connecting the best with the best for over two decades and want to do the same for you. Are you ready to join our team?


For more info, visit us at


DCS is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex (including gender identity and/or expression), sexual orientation, age, disability, predisposing genetic characteristic, marital status, military status, and/or domestic violence victim status.


Drop files here browse files ...
(pdf, doc, docx, txt, rtf, epub, pages, odt, zip)

Are you sure you want to delete this file?