ServiceNow Systems Engineer

Remote, MN
Job Type
Number Of Positions
Contract Duration
11+ Months




We are looking for a ServiceNow Systems Engineer for an 11-month remote contract opportunity.




  • At least 3 years' experience with ServiceNow.
  • At least 2 years' experience with designing, implementing, and managing ServiceNow Service Mapping. Strong understanding of application architecture.
  • Strong understanding of ServiceNow Discovery and how it integrates with Service Mapping.
  • Experience with the ServiceNow Common Services Data Model (CSDM).
  • Experience mapping all layers of a technology stack to Cis within an enterprise CMDB on the ServiceNow platform.
  • Knowledge of business system interactions, infrastructure dependencies, system controls, and monitoring associated with service delivery. Familiarity with XML and JSON/script language concepts.
  • Under general supervision and guidance, the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple sites.
  • Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity.
  • May Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.
  • Expected to contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across.
  • May also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis, and feasibility studies, and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration.
  • Required to produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership.
  • Works effectively across departmental organizations gaining consensus of stakeholders.
  • Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones.
  • Develops and maintains effective relationships with the I.T. technical staff and management across all sites in the support of multiple projects simultaneously.
  • May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit.
  • Consistently demonstrates the ability to take responsibility and accountability for managing work with little or no direct supervision.
  • Demonstrated ability to multi-task and prioritize issues appropriately.
  • Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites.
  • Candidates must demonstrate proficient verbal and written communication skills using English.
  • Must be able to see and hear within normally acceptable standards.




  • This position requires a bachelor’s degree plus 3 years of demonstrated technical experience or an Associate degree plus 5 years of demonstrated technical experience. A high school diploma and 7 years of demonstrated IT technical experience focused on managing operating systems, including configuration, internals, and maintenance processes in a large, complex organization may be considered in lieu of the degree.
  • Experience working in healthcare technology.
  • Bachelor's degree in computer science, information systems, engineering or related field, Master's degree in a relevant technical discipline helpful.
  • MCSE, CCNA, or other IT related certifications.
  • Qualified candidates should have demonstrated experience in managing operating systems, including configuration, internals, and maintenance processes.
  • Qualified candidates should have knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience.
  • Experience managing both custom developed and vendor-supplied applications helpful.
  • Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes.
  • A working knowledge of the following is preferred: Client/Server application architecture, Clustering, VB and scripting tools; MS SQL Server, Oracle, My SQL, DB2 or Sybase; Web Architecture including HTML, JavaScript, Active Server Pages (ASP), PHP; Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP; SAN, NAS, virtualized storage environments.
  • Experience in system hardware design, ordering, configuration, testing and implementation of large projects.
  • Proficient verbal and written communication skills using English.
  • Occasional weekends and evening coverage will be required.
  • Participation in 24 x 7 on-call rotation also required.




Join DCS and get connected with a leading IT consulting firm who is passionate about creating strong client and consultant partnerships. We've been connecting the best with the best for over two decades and want to do the same for you. Are you ready to join our team?


For more info, visit us at


DCS is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex (including gender identity and/or expression), sexual orientation, age, disability, predisposing genetic characteristic, marital status, military status, and/or domestic violence victim status.

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