MS Dynamics CRM Technical Specialist

Location
Remote, MN
Job Type
Category
Number Of Positions
1
Contract Duration
12 months

Description

OPPORTUNITY:

 

We are looking for an MS Dynamics CRM Technical Specialist for a 12-month remote contract opportunity in the Rochester, MN area.

 

RESPONSIBILITIES:

 

  • Receives general guidance from the Unit Head and Section Head. Interacts with others within and external to the Information Technology Department, including allied Health Staff, Consultants, vendors, and contractors.
  • Works independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approval to the appropriate individual.
  • May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks.
  • Serves as a consultant or tutor, coaching others in specific technical areas of expertise.
  • Serves and participates on appropriate committees and institutional workgroups and acts as a resource to institutional committees on an ad hoc basis, providing consultation in their area of expertise.
  • Participates on committees to establish technical standards, promote integration of data, and/or coordination of projects across work units.
  • Responsible and accountable for the on-time completion of tasks and projects, demonstrating a commitment to meet established deadlines and priorities.
  • Serves as an active member of technical workgroups needed to advance project objectives.
  • Aids in technical planning for areas supported by work unit as part of yearly division planning. Provides leadership in the technical design, selection, and application of the of information systems resources to satisfy the requirements of the systems.
  • Participates in system technical reviews within the institution to ensure technical architecture and design is consistent with business needs.
  • Develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders.
  • Is recognized within their division as a technical expert and is sought out for their in-depth knowledge of a broad range of current technologies and these technologies apply to the client’s environment.
  • Provides technical leadership in system architecture, design principles, software development methodologies, and selection of information systems within their division.
  • Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within the client’s environment.
  • May be required to provide 24/7 call support.
  • Interfaces routinely with colleagues who may be located at any of the client practices to perform job responsibilities requiring virtual collaboration and partnership.
  • Demonstrated Experience in Microsoft Dynamics CRM 365 platform in Azure Cloud Services.
  • Conduct design review sessions with the client CRM team.
  • Configure and customize based on design specifications the Dynamics 365 Customer Engagement solutions, including Sales, Customer Service and Marketing applications, and engage in the full cycle of software implementation.
  • Maintenance configurations of custom LOB applications on the Microsoft Dynamics CRM 365 platform.
  • Collaborating with team members and project owners to develop the required custom D365 applications.
  • Maintain proper documentation of processes, and designs including test plans and scripts.
  • Conduct system and end-to-end testing of the application configuration changes.
  • Must have a firm understanding of the importance of information security and ensure that our data is protected in accordance with IT Policy and organizational priorities.

 

REQUIREMENTS:

 

  • Bachelor's degree and 5 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience; Or, Associate's degree and 9 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience.
  • Capable of moving among work areas and willing to do so.
  • Demonstrated project and deliverable consistency through repeatable and reliable performance.
  • Proven evidence of project management skills.
  • Demonstrated oral and written communication, organization, problem solving, and facilitation skills.
  • Evidence of mastery level expertise in one computing technology.
  • Demonstrated ability in solving complex technical problems with multiple computing technologies.
  • Experience working in healthcare technology.
  • Exposure to managing both custom developed and vendor-supplied applications.
  • MS Dynamics CRM, SW Configuration and Architecture required.
  • Experience with Power Platform (Power Automate, Power App, and Power BI) preferred.
  • Experience working with application lifecycle management tools (TFS) preferred.
  • Master’s degree in applicable field preferred.

 

 

WHY DCS:

 

Join DCS and get connected with a leading IT consulting firm who is passionate about creating strong client and consultant partnerships. We've been connecting the best with the best for over two decades and want to do the same for you. Are you ready to join our team?

 

For more info, visit us at www.dcshq.com.

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