Epic Certified Ambulatory Analyst

Remote, NC
Job Type
Number Of Positions
Contract Duration




We are looking for an Epic Certified Ambulatory Analyst for a permanent opportunity in the Durham, NC area.




  • The Ambulatory Application Analyst is primarily responsible for the development, deployment, training, post-implementation support, product design and testing cycles of the Electronic Health Record (EHR).  This includes planning, performing, managing, and supporting Identified Care EHR users in the enterprise environment.
  • Participate in a team on-call rotation between the hours of 8am - 6pm Monday thru Friday as well as one weekend per month to assist with monitoring of Ambulatory supported processes.
  • Interprets and analyzes systems, data, and information with supervision.
  • Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
  • Provides systems support, including troubleshooting and the configuration and testing of software.
  • Assist with daily production maintenance tasks where needed (ex. work queues, In Basket, eRX failures, etc.).
  • Participates in monthly system validation, as well any unscheduled system update validations as needed.
  • Ability to initiate and follow change management processes for minor system updates.
  • Ensures security of technology solutions with supervision.
  • Participates in planning and providing customer training sessions on system use or revisions.
  • Assists in making oral and written presentations to project teams and management.
  • Completes moderately complex tasks and portions of larger information system projects with direction.
  • Identifies internal resources to build project team performance.
  • Updates system, operational and department documentation.
  • Recommends areas for process improvement.
  • Adhere to organizational policies and procedures and follow all change control processes defined.
  • Provide identified liaison services between Epic and identified EHR application, deployment and development staff.
  • Assist in the creation and execution of deployment tasks, clinical workflow interpretation, and participate in EHR application build, testing and support.
  • Advise and assist with educational issues, including cross-training of team members, end-users and Service Desk via face-to-face, via phone or email and via training classes.
  • Act as an EHR application expert for base functionality.
  • Update test plans to account for testing of new features with all releases.
  • Assist in the design and specification of bug-fixes to ensure they meet the needs of the environment, as well as participate in design sessions and review of specifications for new features and enhancements in the EHR.
  • Updating test plans to account for testing of new features with all releases.
  • Work with others on the Application Support team to support maintenance of user access to EHR systems and track changes.
  • Provide both business and after hours on-call support for issues pertaining to production: including the analysis, prioritization and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements.
  • Perform in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions.
  • Proactively complete assigned application deployment(s), management and testing tasks within defined timeline.
  • Build, test, and debug Epic application(s) to ensure the system meets end user requirements.
  • Responsible for writing and executing test plans, documenting and resolving defects within Quality Center.
  • Document system and user procedures as necessary within ServiceNow.
  • Makes oral and written presentations to project teams, management, and other departments.
  • Coordinates and operates simple to complex projects with direction.
  • Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.
  • Work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with regulatory requirements.
  • Provide oversight within identified development and production support meetings, reviews, and design sessions as assigned.
  • Perform other related duties incidental to the work described herein.




  • Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
  • Epic certification or proficiency in an area of application support of a technical or support nature required within timeline defined by policies and procedures.
  • Minimum five years of related experience is required. (Not required for a Level I analyst) Ambulatory clinical experience is strongly recommended.
  • Preferred Skills: Clinical, Security or Care Everywhere proficiency or experience.
  • Candidates for this position may be required to complete a formal Epic assessment as part of the hiring process. The assessment is designed to identify candidates whose skills most closely align with the position requirements.
  • Candidates local are preferred but work can be done remote from these states:  NY, TX, VA, CA, SC, FL, GA, TN, MD & Washington, DC




Join DCS and get connected with a leading IT consulting firm who is passionate about creating strong client and consultant partnerships. We've been connecting the best with the best for over two decades and want to do the same for you. Are you ready to join our team?


For more info, visit us at www.dcshq.com.


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